FAQ - Toilet Repair & Replacement

What areas do you provide toilet repair and replacement services in?

We provide our services in Kingston, St. Andrew, and St. Catherine.

What types of toilet repairs do you handle?

  • Leaking toilets
  • Running toilets
  • Broken flush mechanisms
  • Cracked tanks or bowls
  • Clogged toilets
  • Loose or broken seats

What types of toilets can you replace?

We can replace all types of toilets, including one-piece, two-piece, wall-mounted, corner, and smart toilets.

How much does a toilet repair or replacement cost?

The cost of a toilet repair or replacement depends on the specific issue and the type of toilet. We will provide a quote after assessing your needs during our initial consultation.

How quickly can you respond to a service request?

We aim to respond to service requests within 24 hours. However, response times may vary depending on the volume of requests and the availability of our technicians.

Do you offer emergency toilet repair services?

Yes, we do offer emergency services when possible, based on the availability of our technicians and the severity of the issue.

What brands of toilets do you work with?

We work with all major toilet brands, including American Standard, Kohler, Toto, Gerber, and more.

Do you provide any guarantees or warranties on your work?

While we do not offer a formal warranty, we stand by the quality of our work and will work with you to resolve any issues that may arise after our service is completed.

Can I provide my own replacement toilet for you to install?

Yes, you can provide your replacement toilet, and we will be happy to install it for you.

How long does a typical toilet repair or replacement take?

A standard repair or replacement usually takes 1-3 hours, depending on the complexity of the issue and the type of toilet.

Will you dispose of my old toilet after the replacement?

Yes, we will dispose of your old toilet in an environmentally responsible manner.

How can I schedule a toilet repair or replacement appointment?

You can schedule an appointment by contacting us via phone or email. We will work with you to find a convenient time for our technicians to visit your location.

Do you offer any discounts for multiple toilet repairs or replacements?

We may offer discounts for multiple repairs or replacements in the same location. Please contact us for more information about our pricing structure.

Can you repair or replace commercial toilets?

Yes, we have experience repairing and replacing commercial toilets in various settings, such as offices, restaurants, and other public facilities.

How do I know if my toilet needs repair or replacement?

If your toilet is constantly running, leaking, clogged, or has a cracked tank or bowl, it may require repair or replacement. Our technicians can assess the issue during an initial consultation and recommend the best course of action.

What payment methods do you accept?

We accept cash, checks, and major credit cards for your convenience.

Do you offer preventive maintenance services for toilets?

Yes, we can perform routine maintenance on your toilets to help prevent issues before they become more severe. Please contact us for more information on our maintenance services.

Can you help me choose the right replacement toilet for my needs?

Yes, our knowledgeable technicians can help you select the appropriate toilet for your space, taking into account factors such as size, style, and water efficiency.

What are some common causes of toilet problems?

Common issues include worn-out parts within the flush mechanism, clogs due to excessive toilet paper or foreign objects, and cracks in the tank or bowl. Regular maintenance can help prevent some of these problems from occurring.