FAQ - Tile & Grout Cleaning

Tile and grout cleaning may not be the most glamorous chore, but it is essential in keeping your home or workplace looking its best. Did you know that dirty grout can actually harbor harmful bacteria and allergens? Don't worry, we've got you covered with tips and tricks for achieving sparkling clean tile and grout. Plus, we'll throw in some humor to make the process a little less daunting.


What areas do you provide Tile & Grout Cleaning services in?

We offer our services in Kingston, St. Andrew, and St. Catherine.


Do you offer residential or commercial cleaning services?

We cater to both residential and commercial Tile & Grout Cleaning needs.


What makes your Tile & Grout Cleaning service different from others?

At New Kingston Cleaning, we use specialized equipment and eco-friendly cleaning solutions to ensure the best results while keeping your environment safe and healthy.


How do I schedule a Tile & Grout Cleaning service?

You can contact us via phone or email to schedule an appointment. We'll discuss your needs and provide a convenient time for our team to attend to your cleaning requirements.


How much does your Tile & Grout Cleaning service cost?

Our pricing depends on the size of the area to be cleaned and the complexity of the job. Please contact us for a customized quote based on your specific needs.


How long does it take for your team to clean my tiles and grout?

The time required for the cleaning process will depend on the size of the area and the condition of the tiles and grout. Our team will give you an estimated time frame once they assess your space.


Do I need to move furniture or appliances before your team arrives?

Yes, we request that you move any furniture or appliances that may obstruct our access to the tiles and grout. This ensures that we can provide the most effective cleaning service possible.


How often should I have my tiles and grout cleaned?

We recommend having your tiles and grout professionally cleaned at least once a year to maintain their appearance and prolong their lifespan.


Do you provide any guarantees for your Tile & Grout Cleaning service?

We guarantee your satisfaction with our cleaning services. If you're not completely satisfied with the results, we'll return and address any areas of concern at no additional cost to you.


Do you offer any other cleaning services?

Yes, we offer a wide range of cleaning services, including carpet cleaning, upholstery cleaning, and more. Please contact us to discuss your specific needs.


Are your cleaning products safe for pets and children?

We use eco-friendly cleaning solutions that are safe for both pets and children.


Can you remove mold and mildew from tiles and grout?

Yes, our Tile & Grout Cleaning service includes the removal of mold and mildew. We use specialized cleaning solutions that effectively eliminate these contaminants while protecting your tiles and grout.


Will my tiles or grout be damaged during the cleaning process?

Our cleaning process is designed to be gentle on your tiles and grout while effectively removing dirt and stains. We use specialized equipment to ensure no damage is caused to your surfaces.


What should I do if I notice a problem with the cleaning after your team has left?

If you notice any issues with the cleaning, please contact us immediately. We'll address your concerns and ensure your satisfaction.


How soon can I walk on my tiles after the cleaning process?

You can walk on your tiles immediately after the cleaning process, but we recommend waiting at least 30 minutes for the grout to dry completely.


Do you provide free estimates?

Yes, we offer free, no-obligation estimates for our Tile & Grout Cleaning services. Please contact us to discuss your requirements and receive a customized quote.


Do you offer any discounts or promotions for your Tile & Grout Cleaning services?

We occasionally run promotions and offer discounts on our cleaning services. Please contact us to learn about any current offers.


Can you clean all types of tiles and grout?

Yes, our team is skilled at cleaning all types of tiles and grout, including ceramic, porcelain, natural stone, and more.


Are you insured?

No, we are not currently insured.


Can I schedule a recurring Tile & Grout Cleaning service?

Yes, we can arrange a recurring cleaning schedule to suit your needs. Please contact us to discuss your requirements and set up a regular cleaning plan.