FAQ - Moving, Packing and Cleaning

What services does New Kingston Cleaning offer?

New Kingston Cleaning offers moving, packing, and cleaning services for residential and commercial clients in Kingston, St. Andrew, and St. Catherine.

Do you provide services outside of Kingston, St. Andrew, and St. Catherine?

No, currently we only serve clients located in Kingston, St. Andrew, and St. Catherine.

How do I book a service with New Kingston Cleaning?

You can book our services by contacting us through our website or by giving us a call. We will then provide you with a quote and schedule a date for the service.

What is the cost of your services?

Our service costs vary depending on the size of the job and specific services required. Contact us for a personalized quote.

How far in advance should I book your services?

We recommend booking our services at least one week in advance to ensure availability. However, we will do our best to accommodate last-minute requests.

Do you provide packing materials?

Yes, we can provide packing materials such as boxes, bubble wrap, and tape at an additional cost.

Will your team help with disassembling and reassembling furniture?

Yes, our team can disassemble and reassemble furniture as part of our moving services.

What types of cleaning services do you offer?

We offer general cleaning services for residential and commercial properties, including vacuuming, mopping, dusting, and sanitizing bathrooms and kitchens.

Do you offer carpet cleaning?

No, we do not offer carpet cleaning services at this time.

Can I customize the cleaning services to suit my needs?

Yes, we can tailor our cleaning services to meet your specific requirements. Contact us to discuss your needs and receive a personalized quote.

What if I need to reschedule or cancel my appointment?

Please contact us as soon as possible if you need to reschedule or cancel your appointment. We will do our best to accommodate your request.

How long will the moving process take?

The duration of the move depends on factors such as the size of your property and the distance between locations. We will provide an estimated time frame when you book our services.

Can you move large or fragile items?

Yes, our team is experienced in handling large and fragile items. However, we recommend that you inform us in advance so that we can take necessary precautions during the move.

Do you offer storage services?

No, we do not offer storage services at this time. But we can take your items to a storage service provider.

How do I prepare for your cleaning services?

Please ensure that your property is accessible and free of clutter before our team arrives. This will allow us to efficiently clean your space.

Do I need to be present during the moving or cleaning process?

While it is not required for you to be present during the moving or cleaning process, we recommend that someone is available to answer any questions and provide access to the property.

Do you provide eco-friendly cleaning options?

Yes, we can use eco-friendly cleaning products upon request. Please inform us of your preference when booking our services.

Can I trust your team with my belongings?

Our team is professional and respectful of your property. While we take great care in handling your belongings, we recommend that you personally supervise the packing and unpacking of valuable or fragile items.

What if I am not satisfied with your services?

If you are not satisfied with our services, please contact us immediately so that we can address any concerns and find a solution to ensure your satisfaction.