FAQ - Janitorial Service

What services does New Kingston Cleaning offer?

New Kingston Cleaning offers a wide range of janitorial services for both residential and commercial properties. Our services include general cleaning, deep cleaning, floor care, window cleaning, post-construction cleaning, and event cleanup.

Which areas do you provide services in?

We currently provide our janitorial services in Kingston, St. Andrew, and St. Catherine.

Are your employees trained and experienced?

Yes, our team of professional cleaners is well-trained and experienced in providing top-quality janitorial services. We ensure that all our employees are skilled in using the latest cleaning techniques and equipment.

Can you provide references from previous clients?

Yes, we can provide references upon request. We take pride in our excellent customer service and have many satisfied clients who would be happy to share their experiences with you.

Do you provide cleaning supplies and equipment?

Yes, we provide all necessary cleaning supplies and equipment required for the job. Our team uses eco-friendly products to ensure a safe and healthy environment for our clients.

Do you offer flexible scheduling?

Yes, we offer flexible scheduling to accommodate our clients' needs. We can arrange our services on a daily, weekly, bi-weekly, or monthly basis according to your requirements.

Do you offer one-time or contract-based services?

We offer both one-time and contract-based services to cater to the diverse needs of our clients. You can choose the option that best suits your requirements.

How do you charge for your services?

Our pricing is based on the size of the property, the type of service required, and the frequency of cleaning. We provide customized quotes based on your specific needs and requirements.

What is your cancellation policy?

We require at least 24 hours' notice for any cancellations. If a client cancels a scheduled service without providing the required notice, a cancellation fee may apply.

Do you offer any guarantees?

While we do not offer any specific guarantees, we are committed to providing exceptional service and ensuring our clients' satisfaction. If you are not satisfied with our work, we will do our best to address your concerns and make it right.

Do you provide services for commercial properties?

Yes, we offer janitorial services for a wide range of commercial properties, including offices, retail stores, restaurants, and more.

Do you offer post-construction cleaning services?

Yes, we provide post-construction cleaning services to help you prepare your property for occupancy after renovations or new construction projects.

Do you offer green cleaning solutions?

Yes, we use eco-friendly cleaning products that are safe for the environment and your property.

Can you accommodate special requests?

We are happy to accommodate any special requests you may have. Please discuss your requirements with us in advance so that we can make the necessary arrangements.

How can I get a quote for your services?

You can request a quote by contacting us via phone or email. We will gather information about your specific needs and provide you with a customized quote based on your requirements.

What payment methods do you accept?

We accept various payment methods, including cash, cheques, and bank transfers.

Do you provide services during weekends and holidays?

Yes, we offer our janitorial services during weekends and holidays, subject to availability. Please contact us in advance to schedule your cleaning services on these days.

Do you have a customer satisfaction policy?

Yes, we are committed to ensuring our clients' satisfaction. If you are not satisfied with the quality of our work, please let us know immediately so that we can address your concerns and make it right.