FAQ - Floor Cleaning and Polishing

What services does New Kingston Cleaning offer?

New Kingston Cleaning offers professional floor cleaning and polishing services for various types of flooring, including marble, granite, terrazzo, and more. We cater to both residential and commercial properties in Kingston, St. Andrew, and St. Catherine.

How much do your services cost?

Our pricing varies depending on factors such as the type of flooring, the size of the area to be cleaned, and the level of dirt or damage to the floor. To get an accurate quote for your specific needs, please contact us directly.

How do I schedule a service?

You can schedule a service by contacting us via phone or email with your preferred date and time, along with a description of the work needed. We will then confirm the appointment and provide further instructions.

How long does a typical floor cleaning and polishing service take?

The duration of our service depends on various factors such as the size of the area, the type of flooring, and the level of dirt or damage. Generally, a standard cleaning and polishing job takes between 1-3 hours to complete.

Can I book a service outside of your regular operating hours?

We understand that you may require our services outside of our regular working hours. Please contact us to discuss your requirements, and we will do our best to accommodate your needs.

What types of flooring do you clean and polish?

We clean and polish a wide range of flooring types, including marble, granite, terrazzo, ceramic tiles, hardwood floors, and more. If you have a specific type of flooring not mentioned here, please contact us to discuss your requirements.

Do you offer any guarantees on your work?

We strive to provide the best possible service to our customers, and we take pride in the quality of our work. If you are not satisfied with the results, please let us know, and we will do our best to address your concerns.

Can you fix damaged floors?

While our primary focus is on cleaning and polishing, we can also perform minor repairs on certain types of flooring. Please contact us with details of the damage so we can determine if we can assist you.

Do you use environmentally friendly products?

We are committed to using environmentally friendly products and methods in our cleaning and polishing services. We use non-toxic, biodegradable cleaning solutions that are safe for both your floors and the environment.

Are your employees trained and experienced?

Yes, our team comprises skilled professionals with extensive experience in floor cleaning and polishing. We ensure that our staff receives regular training to stay updated with the latest industry standards and techniques.

Can I get a discount for booking multiple services?

We offer competitive pricing for our services, and we may be able to provide a discount for multiple bookings or long-term contracts. Please contact us to discuss your requirements and obtain a customized quote.

How often should I have my floors cleaned and polished?

The frequency of cleaning and polishing depends on factors such as foot traffic, the type of flooring, and your personal preferences. Generally, we recommend scheduling a professional cleaning and polishing service at least once every 6-12 months.

Do I need to move furniture before your arrival?

It is recommended that you move any furniture or items obstructing the floor area before our arrival. This will allow us to work efficiently and ensure a thorough cleaning and polishing job.

Will your cleaning process damage my floors?

Our cleaning and polishing methods are designed to be gentle on your floors while effectively removing dirt and stains. We use industry-approved equipment and solutions to ensure that your floors are not damaged during the process.

Can you remove stains and scratches from my floors?

While we cannot guarantee the complete removal of all stains and scratches, our cleaning and polishing methods can significantly improve the appearance of your floors by reducing the visibility of such imperfections.

Do you offer maintenance packages?

Yes, we offer customized maintenance packages to suit your specific needs and budget. Please contact us to discuss your requirements and obtain a personalized quote.

How do I pay for your services?

We accept various payment methods, including cash, credit/debit cards, and bank transfers. Payment is due upon completion of the service unless otherwise agreed upon.

Can I reschedule or cancel a booked service?

If you need to reschedule or cancel a booked service, please notify us at least 24 hours before the scheduled appointment. This will allow us to accommodate other clients and better serve you in the future.

How can I provide feedback or make a complaint?

Your satisfaction is important to us, and we value your feedback. If you have any concerns, suggestions, or complaints, please contact us directly via phone or email, and we will address your concerns promptly.