FAQ - Office Cleaning

What services do you provide as an office cleaning service?

We provide a comprehensive range of office cleaning services, including dusting, vacuuming, mopping, window cleaning, restroom cleaning, kitchen and break room cleaning, trash removal, and more. We can also customize our services to meet your specific needs.

How do you determine your pricing?

Our pricing is based on various factors, such as the size of your office, the frequency of cleaning, and the specific services required. We provide a free consultation and quote to determine the best pricing for your needs.

Can you provide references from other clients?

Yes, we would be happy to provide references from our satisfied clients upon request.

What is your cancellation policy?

We require a 24-hour notice for any cancellations or changes to your scheduled cleaning service. If we do not receive sufficient notice, a cancellation fee may apply.

Do you use environmentally friendly cleaning products?

Yes, we use eco-friendly cleaning products that are safe for both your employees and the environment. We can also use specialized products upon request.

Do I need to provide any cleaning supplies or equipment?

No, our team comes equipped with all necessary cleaning supplies and equipment. If you have specific products you'd like us to use, please let us know in advance.

What days and times are you available for cleaning?

We offer flexible scheduling and can provide cleaning services during regular business hours, evenings, or weekends. We will work with you to find a time that best suits your needs.

How often do you recommend cleaning an office?

The frequency of office cleaning depends on your specific needs and preferences. We offer daily, weekly, bi-weekly, and monthly cleaning schedules to accommodate various requirements.

Do you perform background checks on your employees?

Yes, all of our employees undergo thorough background checks before being hired. We also provide ongoing training to ensure they are up-to-date with the latest cleaning techniques and safety procedures.

How do you handle sensitive or confidential areas in an office?

We understand the importance of maintaining the confidentiality and security of your office space. Our team is trained to respect sensitive areas and follow any specific instructions you provide regarding access and handling of confidential materials.

Do you offer any additional services beyond basic office cleaning?

Yes, we also offer additional services such as carpet cleaning, upholstery cleaning, window washing, and post-construction cleaning. Please inquire for more details.

Can I request a specific cleaner or team for my office?

We strive to maintain consistency in our cleaning teams whenever possible. If you have a preference for a specific cleaner or team, please let us know, and we will do our best to accommodate your request.

What is your policy on employee illness or absence?

If one of our employees is unable to work due to illness or other circumstances, we will make every effort to find a suitable replacement to ensure your office is cleaned as scheduled.

How do you handle client complaints or concerns?

We take client feedback very seriously and strive to address any concerns or complaints promptly. If you are not satisfied with our service, please contact us immediately, and we will work to resolve the issue.

Can you provide an invoice for your services?

Yes, we can provide a detailed invoice for our office cleaning services upon request.

Are there any contracts or long-term commitments required?

We do not require long-term contracts for our office cleaning services. However, we do offer discounted rates for clients who commit to a regular cleaning schedule.

How do I schedule an appointment for a consultation and quote?

You can schedule a consultation and quote by contacting us via phone or email. We will arrange a convenient time to visit your office and discuss your cleaning needs.

What payment methods do you accept?

We accept various payment methods, including cash, check, and major credit cards. Payment is due upon completion of the cleaning service.