FAQ - House Cleaning

What services do you offer?

We offer a comprehensive range of cleaning services for both houses and apartments, including regular cleaning, deep cleaning, move-in/move-out cleaning, post-construction cleaning, and customized cleaning packages based on your specific needs.

Are your cleaning staff trained and experienced?

Yes, all our cleaning professionals are thoroughly trained and have extensive experience in providing high-quality cleaning services. They are also background-checked for your peace of mind.

Do you provide cleaning supplies and equipment?

Yes, we provide all the necessary cleaning supplies and equipment required for the job. If you have any specific preferences or allergies, please let us know in advance so we can accommodate your needs.

How do I schedule a cleaning service?

You can schedule a cleaning service by calling us, sending an email, or filling out the booking form on our website. We will get back to you promptly to confirm your appointment and discuss any specific requirements you may have.

How much do your cleaning services cost?

Our pricing depends on the size of your house or apartment, the type of cleaning service you require, and any additional services you may need. Please contact us for a detailed quote based on your specific requirements.

Do I need to be present during the cleaning?

No, you do not need to be present during the cleaning. However, we do require someone to grant our cleaning team access to the property at the scheduled time. You can also provide us with a key or access code if that is more convenient for you.

What if I need to reschedule or cancel my appointment?

Please notify us at least 24 hours in advance if you need to reschedule or cancel your appointment. Cancellations made within 24 hours may be subject to a cancellation fee.

Do you offer a satisfaction guarantee?

Yes, we strive to provide the highest quality cleaning services and customer satisfaction. If you are not satisfied with the cleaning, please contact us within 24 hours, and we will arrange for our team to return and address the issue at no additional cost.

Are you a pet-friendly cleaning service?

Yes, we are a pet-friendly cleaning service. However, we kindly request that you inform us of any pets in your home when booking the service, as some of our cleaning staff may have allergies or be uncomfortable around certain animals.

How long does a typical cleaning session take?

The duration of a cleaning session depends on the size of your house or apartment and the type of cleaning service you have requested. A regular cleaning typically takes 1-4 hours, while a deep cleaning or move-in/move-out cleaning may take longer.

Do you offer eco-friendly cleaning options?

Yes, we offer eco-friendly cleaning options using environmentally friendly cleaning products and practices. Please inform us when booking your service if you would like to opt for this option.

Can I request the same cleaner for each visit?

We will do our best to accommodate your request for the same cleaner, although we cannot guarantee it due to scheduling constraints and staff availability. Please let us know your preference when booking your service.

Can I customize my cleaning service?

Yes, we are happy to customize our cleaning services to meet your specific needs and preferences. Please inform us of any special requests or requirements when booking your service.

What payment methods do you accept?

We accept cash, credit/debit cards, and bank transfers as payment methods for our cleaning services.

Can I purchase a gift certificate for your cleaning services?

Yes, we offer gift certificates for our cleaning services. Please contact us for more information on how to purchase a gift certificate.

Are your cleaning services available on weekends and holidays?

Yes, we offer our cleaning services on weekends and holidays, subject to availability. Please contact us in advance to book your preferred date and time.

Can I hire your cleaning staff for a one-time event?

Yes, we offer one-time cleaning services for events such as parties, weddings, or other special occasions. Please contact us to discuss your event cleaning needs and to receive a quote.

What safety measures do you have in place due to COVID-19?

We prioritize the safety of both our clients and staff during the COVID-19 pandemic. Our cleaning staff follows strict hygiene protocols, including wearing masks and gloves, frequent handwashing, and using disinfectants approved by health authorities to combat the spread of the virus.

What areas in Jamaica do you serve?

We provide our cleaning services inJamaica, including Kingston and St. Andrew corporate area. Please contact us to confirm if we serve your specific location.