FAQ - Appliance Cleaning

What services does New Kingston Cleaning provide?

New Kingston Cleaning offers professional cleaning services for household appliances such as refrigerators, washing machines, drying machines, and other appliances.

Which areas do you provide your services?

We currently provide our services in Kingston, St. Andrew, and St. Catherine.

How do I schedule an appointment for appliance cleaning?

You can schedule an appointment by contacting us through our phone number or email provided on our website.

How much do you charge for your services?

Our pricing depends on the type and size of the appliance you want to be cleaned. Please contact us for a quote tailored to your specific needs.

How long does it take to clean an appliance?

The duration depends on the type and condition of the appliance. We will provide an estimated time upon assessing your appliance.

Do I need to be present during the cleaning process?

No, you do not need to be present during the cleaning process. However, we require access to the appliances and a contact number in case we need to reach you.

Do you use eco-friendly cleaning products?

Yes, we use eco-friendly and non-toxic cleaning products to ensure the safety and well-being of our clients and the environment.

Can you clean appliances that are not in working condition?

We are primarily a cleaning service and not a repair service. We can clean appliances that are not in working condition, but we cannot guarantee that the cleaning will fix any functional issues.

Do you offer a guarantee on your cleaning services?

We strive to provide the best possible service and ensure our clients' satisfaction. If you are not satisfied with the results, please let us know, and we will address any concerns.

Will my appliance be damaged during the cleaning process?

Our team of professionals takes great care in handling your appliances during the cleaning process. We use safe and effective techniques to ensure no damage occurs.

How often should I have my appliances cleaned?

The frequency of cleaning depends on the usage and condition of your appliances. We recommend a professional cleaning at least once a year for optimal performance and longevity.

Can you remove mold from my refrigerator?

Yes, our cleaning process includes removing mold from refrigerators using safe and effective methods.

Do you clean commercial appliances?

Currently, we only provide cleaning services for household appliances.

Can I reschedule or cancel my appointment?

Yes, you can reschedule or cancel your appointment by contacting us at least 24 hours before the scheduled time.

How do I prepare my appliance for cleaning?

Please ensure that your appliance is empty and disconnected from power before our team arrives for the cleaning process.

Can you clean appliances that have rust?

We can clean appliances with rust, but we cannot guarantee complete removal of rust or prevention of further rusting.

Do you provide same-day appointments?

Same-day appointments depend on our availability. Please contact us to check if we have any available slots for the day.

Can you clean appliances with water damage?

We can clean appliances with water damage, but we cannot guarantee that the cleaning will fix any functional issues caused by water damage.

How do I pay for my appliance cleaning?

We accept various payment methods such as cash, credit cards, and bank transfers. You can pay for the service upon completion of the cleaning process.